Frequently Asked Questions (FAQs)

Each custom piece is handcrafted with precision, and our production process typically takes 5 to 20 business days, depending on the complexity of your design. This ensures that every detail meets our high standards of craftsmanship. For more details, please refer to our Shipping Policy.

Yes, all our pieces come in luxurious packaging suitable for gifting, ensuring your jewelry is as beautiful on the outside as it is on the inside.

Once an order is confirmed and production begins, it cannot be modified. If you need assistance before your order is in production, please contact us as soon as possible, and we’ll do our best to accommodate you.

Your jewelry is shipped via trusted carriers with full insurance coverage and real-time tracking. Depending on the value of the item, asignature upon delivery may be required to ensure secure receipt.

Yes! You will receive atracking number as soon as your item is shipped so you can monitor its progress on your delivery journey.

To ensure safe delivery, we recommend that someone is available to receive the package at the delivery address. You may also want to ship to a secure location, such as an office or a place with security cameras, to prevent loss or theft.

Please note: Navarra Jewelers is not responsible for missing packages that are marked as delivered per the tracking number. To help ensure safe delivery, please make sure someone is available to receive the package at the delivery address. We also recommend shipping to a secure location, such as your home, office, or a place with security cameras, to help prevent loss or theft and assist in the event an issue arises.

Yes, expedited shipping options are available. Please contact us prior to placing your order so we can arrange for the fastest delivery.

If you’re not completely satisfied with your jewelry, you can return it within 21 days of delivery for are fund or exchange(subject to availability). Please see our Returns & Exchanges Policy for full details.

Yes, the following items are final sale and cannot be returned or exchanged:

• Customized or engraved jewelry
• Custom designs created using our Ring Builder
• Loose diamonds with IGI or GIA certificates (due to certification and quality guarantees)

These pieces are specially made just for you and are uniquely tailored to your specifications.

To return or exchange an item, please follow these steps:

1. Contact our Customer Service Team to initiate the return process.
2. Securely pack the item in its original packaging.
3. Ship your return using a traceable and insured shipping method. Navarra Jewelers is not responsible for returns lost or damaged in transit.
4. Once we receive and inspect your item, we’ll process your refund or exchange.

Once we receive your returned item, we will inspect it and send an email notification about the approval or rejection of your return. If approved, the refund will be processed withina few business days.

If your order is damaged, please refuse the delivery if possible, or contact us immediately at Info@NavarraJewelers.com. Claims for damaged or missing items must be reported within 2 business days of receipt.

Please note: Navarra Jewelers is not responsible for missing packages that are marked as delivered per the tracking number. To help ensure safe delivery, please make sure someone is available to receive the package at the delivery address. We also recommend shipping to a secure location, such as your home, office, or a place with security cameras, to help prevent loss or theft and assist in the event an issue arises.

Yes! All orders are fully insured while in transit, ensuring that you are covered in the event of loss or damage.

If you receive an incorrect item, please contact us right away, and we will resolve the issue promptly by arranging for a return and sending the correct item.

We accept a variety of payment methods, including Visa, Mastercard, American Express, PayPal, and Apple Pay.

Yes! We partner with select payment merchants who offer payment plans at checkout, subject to approval. These options allow you to split your purchase into manageable payments, making it easier to enjoy your bespoke jewelry without the full upfront cost.

Please note that approval is subject to the payment merchant's terms and conditions, and credit checks may be required. Payment plans are available based on the merchant's eligibility requirements and at their discretion. We accept most major credit cards, and other secure payment services as well, giving you flexibility in how you pay.

Yes! At Navarra Jewelers, we specialize in creating bespoke pieces. You can use our Ring Builder or contact us directly to create a design that’s uniquely yours.

If you have any questions or need assistance, please reach out to us at Info@NavarraJewelers.com We aim to respond to all inquiries within

Our team is happy to assist with sizing recommendations or design consultations. Please contact us, and we will guide you through the process to ensure your piece fits perfectly and matches your vision.

To keep your jewelry looking its best and ensure it lasts for years, we recommend the following care guidelines:

• Store your pieces separately: Avoid scratching by storing your jewelry in a soft cloth or jewelry box, away from other pieces.
• Clean with a soft cloth: Gently wipe your jewelry with a soft, non-abrasive cloth after each wear to maintain its shine and remove oils and dirt.
• Avoid exposure to harsh chemicals: Keep your jewelry away from perfumes, lotions, cleaning products, or chlorinated water, as these can damage the metal and stones.
• Remove jewelry when swimming or exercising: Water, sweat, and chlorine can all cause damage to jewelry over time. For added protection, remove your pieces before swimming or engaging in physical activities.

Yes! Many of our pieces are designed for everyday wear. However, we recommend removing your jewelry during strenuous activities or when working with harsh chemicals to avoid potential damage. For instance, rings may get scratched from frequent contact with hard surfaces or rough materials.

You can clean your Navarra jewelry at home using these simple steps:

1. Soak your jewelry in warm, soapy water for 10-15 minutes.
2. Gently scrub with a soft brush (like a toothbrush) to clean around intricate details.
3. Rinse thoroughly with clean water, ensuring no soap residue remains.
4. Dry with a soft, lint-free cloth to restore shine.

We recommend avoiding harsh cleaning solutions or abrasives as they may damage your jewelry.

If your jewelry has lost its shine, if stones appear loose, or if you notice any visible damage, it’s time for a professional cleaning or repair. Our team at Navarra Jewelers offers professional cleaning and maintenance services to restore your pieces to their original condition.

Engagement rings often feature delicate stones like diamonds, which need special care. Here’s how to maintain your ring’s brilliance:

• Avoid wearing it during cleaning or household chores, especially when using harsh chemicals.
• Get your ring professionally cleaned and inspected once a year, to ensure the setting is secure and the stone remains sparkling.
• Check the prongs regularly to make sure the diamond or gemstone is securely set.

To prevent scratches:

• Store pieces separately: Use a jewelry box or a pouch to avoid friction with other jewelry.
• Remove rings before physical activity: Especially when lifting heavy objects or doing any work that might cause scratching.
• Use a soft cloth: When handling your jewelry, always use a clean, soft cloth to avoid dirt or particles that could cause abrasion.

Proper storage helps keep your jewelry in top condition. Consider these tips:

• Store rings, necklaces, and bracelets in individual pouches to prevent tangling or scratching.
• Keep pieces in a dry, cool place to avoid tarnishing caused by heat or moisture.
• Use anti-tarnish cloths or jewelry boxes with anti-tarnish lining to protect silver and other metals.

If your piece is damaged or broken, please contact our Customer Service Team for assistance. We offer repair servicesfor many of our designs, and we will guide you through the process to get your piece restored as quickly as possible.