Shipping policy
Production Timeline
At Navarra Jewelers, each piece is handcrafted to order with precision and care. Our typical production timeline is 5 to 20 business days, depending on the complexity of the design. This ensures that every detail meets our high standards of craftsmanship.
Shipping & Delivery
Once your piece is ready, we ship it out with speed, care, and full protection. Every order includes:
- Full insurance coverage
- Real-time tracking
- Signature upon delivery (for select orders)
Your jewelry is shipped via trusted carriers to ensure it arrives safely. In the rare event of a lost or damaged package during transit, your purchase is fully insured for your peace of mind.
Damaged or Missing Items
If your package arrives damaged, please refuse the delivery if possible, and contact us immediately at Info@NavarraJewelers.com and mention DAMAGED as Subject Title on Email. .
Claims for damaged or missing items must be made within 2 business days of receiving your order.
Please note: Navarra Jewelers is not responsible for Missing Packages that are marked delivered per the tracking number. To ensure safe delivery, please make sure someone is available to receive the package at the delivery address. We recommend shipping to a secure location, such as your home, office, or a place with security cameras, to help prevent loss or theft and assist in the event an issue arise
